HealthMachineTM: The digital foundation for next-gen patient support

One platform, Infinite patient possibilities.

HealthMachine™ is Avegen’s digital platform built for Life Science teams who want to launch faster, scale smarter, and support patients better.

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Built for global scale. Designed for any condition.

Whether you’re launching in five countries or fifteen, HealthMachine™ handles the complexity so you can focus on patient impact.

Condition-agnostic

Trusted across cardiovascular, oncology, rare disease, neurology and more.

Multilingual and culturally flexible

Engage patients everywhere with experiences that feel local and familiar.

Hosted in multiple geographies

Meet compliance needs while keeping data safe and secure.

Reusable modules

Faster timelines, lower costs and consistent quality across every launch.

Proven at scale

Avegen is trusted by leading global pharma, health systems, and patient organisations to deliver PSPs that work in the real world.

20+

countries live

3M+

patients supported

12

weeks average go live

12

therapeutic areas

Real value for every stakeholder

We design for the full patient support ecosystem, not just one user.

Personalised experiences

tailored to condition, treatment stage, and preferences

Gamification and progress tracking

to increase motivation and engagement

Direct communication with clinicians

via secure messaging and in-app tools

Reminders, nudges, and symptom tracking

We design for the full patient support ecosystem, not just one user.

Multilingual/culturally adaptable

for local relevance and reach

Condition-agnostic framework

that can scale across brands and therapy areas

Time and cost efficient

faster launches, fewer workarounds, clearer ROI

Seamless integration

with existing systems, no separate logins required

Capture and view patient-reported outcomes

without additional admin

Configurable

for different conditions and care pathways

Real-time data and alerts

to inform treatment decisions and reduce burden

Ready to make patient support your competitive edge?

Let’s talk. Whether you’re preparing for launch or ready to scale, HealthMachine® gives your teams the tools to deliver PSPs that actually deliver.

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One platform. Infinite patient possibilities.

From sign-up to outcomes, HealthMachine™ brings every step of the patient and prescriber experience into one platform — helping you deliver care that's consistent, human, and impactful.

HealthMachine™ capabilities

Every feature, in one view

The full set of HealthMachine™ features — running today and the next wave we're building.

Accessibility · WCAG 2.2 A · AA · 3.0
AI Chatbot
Configuration Self Service
Content Self Service
Conversational AI
Apple Health · Google Fit Integration
Intelligent Dashboards
Intra-Device Communication
Visual Diary
Voice Recording
WhatsApp Integration

Patient journey

From sign-up to daily use

From the first tap to daily engagement, every patient gets a guided, accessible and secure experience — localised to their country, language and programme.

Authentication

  • Email sign-up with verification
  • One-time password (email or text)
  • Magic link login
  • Personal PIN (set, change, reset, forgot)
  • Face ID and fingerprint biometrics
  • Social login: Google, Apple, KakaoTalk, LINE
  • Two-factor authentication via email

Onboarding

  • Referral code verification
  • Medical device LOT number capture
  • Country and language selection
  • Programme / building selection
  • Onboarding carousel and walkthroughs
  • Pre-registration HCP contact
  • Guided tours on key screens

Consent & privacy

  • Privacy consent capture
  • Signup consent flow
  • Notification opt-in
  • Granular consent tracking
  • GDPR-compliant audit trail

Profile & preferences

  • Edit personal details
  • Profile photo upload
  • Communication preferences
  • Notification settings
  • Light and dark theme
  • Language and locale switching
  • Feature toggles and help

Help & support

  • Contextual in-app help (driven by content management system)
  • Bug report screen
  • Network exception messaging
  • Network logger for debugging
  • Reviews and feedback prompts

Accessibility

  • Multi-font sizing
  • Theme accessibility variants
  • Keyboard-aware UI
  • Touch-aware interactions
  • Screen-reader compatible

Personal insights

  • In-app insights dashboard
  • Personalised progress visualisations
  • Patient content journey timeline
  • Adherence and goal trend snapshots
  • AI-based recommendations surfaced contextually
Result: higher activation and retention — patients reach value faster and stay engaged because friction is removed at every step.

Health management

Tracking, goals, treatment

A complete toolkit for patients to track health, set goals and follow treatment — flexible enough to span any therapy area and configurable per programme.

Vital trackers

  • Blood pressure (systolic, diastolic, pulse)
  • BP variability charts and trend analysis
  • Weight and body composition
  • Glucose readings
  • Mood and energy
  • Custom numeric trackers
  • Scale-based trackers (pain, severity)

Medication

  • Add medications with dose and schedule
  • Configurable reminders
  • Medication list, progress and history
  • Relief / rescue medication card
  • Adherence calculation

Specialised programmes

  • Hair Growth tracker with image analysis
  • Cycle and date-range trackers
  • Survey-form and symptom logs

Goals & engagement

  • Multi-step goal setup wizard
  • Health, behaviour, habit and adherence goals
  • 15-day challenges and structured programmes
  • AI-based insights and recommendations
  • Achievement screens with celebrations
  • Badges
  • Goal history, progress and analytics

Media & rich tracking

  • Audio and video player
  • Image zoom and inspection
  • GIFs and animations
  • Photo capture and analysis
  • Patient content journey

Food & nutrition

  • Food and diet logging
  • Food database search
  • Recipe details and saved favourites
  • Custom food entries
  • Consumption history

Treatment & appointments

  • Past and current treatment tracking
  • Treatment timeline view
  • Body anatomy and symptom location selector
  • View, book and cancel appointments
  • Filtered appointment list
  • Doctor, specialist, follow-up, virtual types
Result: real behaviour change — patients see their progress, hit milestones and stay in treatment longer.

Engagement & content

Right message, right moment

A single engine sends the right message on the right channel at the right moment — and a powerful content system delivers learning, articles and video in 35+ languages.

Communication channels

  • Email (transactional and campaign)
  • Text messaging (SMS)
  • Mobile push (iPhone & Android)
  • WhatsApp Business messaging
  • KakaoTalk messaging and social login
  • LINE App messaging integration
  • In-app banners and alerts
  • Voice calls (inbound and outbound)
  • Two-way messaging and motivational messages

Smart reminders

  • Appointment reminders
  • Daily schedule dispatch
  • Task due reminders
  • Login reminders
  • Programme-specific reminders
  • Reminder generation, validation, dedup

Learning system

  • Course catalogue browsing
  • Multi-module learning
  • Topic-based learning paths
  • Locale-aware multi-language content
  • Mobile App ↔ Web Progress Sync
  • Accessibility fonts and themes

Content types

  • Text articles and guides
  • Video lessons
  • Interactive modules
  • HTML viewer content
  • Web-based learning shell

Surveys & questionnaires

  • Survey form display and submission
  • Response visualisation
  • Submission history
  • Questionnaire web views
  • Web form campaigns with access codes
  • Anonymisation support

Dynamic & wizard flows

  • Multi-step wizard framework
  • Conditional step logic
  • Server-driven user interface
  • Live screen updates without app release
  • Template and theming support
Result: 3–5× higher engagement compared to single-channel approaches, powered by personalized patient notifications.

Clinical workflow

For healthcare professionals

A full-featured web portal that fits how clinicians actually work — appointments, notes, alerts, tasks and care sessions, integrated with hospital systems.

Appointments

  • Booking and rescheduling
  • Multiple appointment types
  • Self-service patient booking
  • Booking requests and approvals
  • Blocks, walk-ins, availability releases
  • Audit log and slot recalculation
  • Confirmation reminders

Care sessions

  • Session scheduling
  • Attendance tracking and confirmation
  • Session export
  • Multi-attendee support

Clinical documentation

  • Clinical notes
  • Personal notes
  • HealthMachine notes with legacy migration
  • Export letters to PDF or email
  • NACR reporting
  • Structured documentation per programme

Alerts & triggered actions

  • Alert templates and rules
  • Real-time alert creation
  • Resolution and assignment workflow
  • Top alerts view
  • Event-triggered actions (email, text, push, WhatsApp, alert)
  • Automated patient status change rules

Patient management

  • Registration, profile, activation, deletion
  • Households and family links
  • Doctor-patient links and connection requests
  • Episode of care, cohort assignment, clinic transfer
  • Patient history, sync logs, transitions
  • Advanced filters and full-text search
  • Bulk import and anonymised export

Tasks & checklists

  • Task creation, assignment, scheduling
  • Task type configuration
  • Task reminders
  • Checklists with items and patient assignments
  • Referral checklists
  • Inbound and outbound calls
Result: clinicians stay in flow — every patient touch is captured, automated where possible, and surfaced when it matters.

Platform & operations

Run, configure, integrate

A multi-tenant platform engineered for global scale — one codebase serving multiple programmes, each with its own brand, language, region and configuration.

Per-tenant app configuration

  • 25+ frontend programme variants
  • Per-instance themes (programme-based and DHP-based theming)
  • Per-instance feature flags and endpoints
  • Per-instance locale and translation bundles
  • Per-tenant app configuration

Global infrastructure

  • Multi-country data centres
  • Content delivery network and web application firewall
  • Application programming interface gateway
  • Auto-scaling background processing

Security & access

  • Role-based access control
  • Admin users and user groups
  • Two-factor authentication
  • Session and consent tracking
  • Account activation, deactivation, unlock, recovery
  • Bot protection (reCAPTCHA)
  • Time-based one-time passwords

Integrations & adapters

  • HL7 and electronic health record synchronisation
  • Apple Health and Google Fit data sync
  • KakaoTalk and LINE App messaging
  • Data warehouse integration
  • Payment processing
  • Image recognition
  • Single sign-on and open authorisation

Configuration & content

  • App and tenant configuration service
  • Extra (dynamic) fields per tenant
  • Translations and internationalisation
  • Translation bundles, cache, sync, JSON export
  • Headless content management system
  • Content scheduling and daily schedules
  • Templates, trackers, rules, environments

Operations & background

  • 70+ background job types
  • Job watermarks and recovery
  • Cache cleaning and index rebuilds
  • Bulk import and anonymised export
  • Audit trail and sync logs
  • Health monitor and metrics dashboards
  • Activity and view tracking
Result: launch a new programme in weeks, not months — clone, brand, configure, ship. Without re-engineering.

Data & analytics

Outcomes, insights, reporting

Every click, tracker entry, dose, message and outcome flows into a structured analytics layer — giving partners near-real-time visibility into programme health.

Partner dashboards

  • Aggregated, anonymised insights dashboard
  • Health metrics dashboard
  • Demographics dashboard
  • Programme effectiveness view
  • Activity tracking
  • Patient progress views
  • Per-tenant and cross-programme rollups

Adherence & outcomes

  • Adherence calculation across medications and trackers
  • Daily tracker progress
  • Goal achievement rates
  • Treatment progression metrics
  • Non-adherence clinical record reports
  • Test results history

Reporting & exports

  • Patient and tenant reports
  • PDF report generation
  • Test result sharing
  • Scheduled report dispatch
  • Anonymised patient and data exports
  • Audit trail of exports
  • Configurable export formats
  • Per-partner report delivery

Data infrastructure

  • Data warehouse integration
  • Analytics and reporting store
  • Real-time event capture
  • Error tracking and retry

Insights & widgets

  • Insights tab in patient app
  • Configurable insight widgets
  • Custom analytics per programme
  • Activity and page-view tracking
  • In-context insights for patients

Real-world evidence

  • Long-term patient outcomes
  • Cohort analysis support
  • De-identified research exports
  • Treatment effectiveness studies
  • Patient-reported outcomes data
Result: evidence for every decision — partners see what works, where, and why, in near-real time.